Job Description

TWU Passenger RampJoin our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?As a Ramp Service Agent, you will be responsible for essential ramp service tasks, including loading and unloading baggage and cargo, marshalling aircraft, and performing water servicing. A focus on safety and attention to detail is crucial. This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union that requires joining the TWU and paying union dues.Ground Handling Ramp Responsibilities:Marshall aircraft upon arrival and departure.Load and unload baggage and cargo on and off aircraft.Safely drive and operate ground support equipment, including belt loaders and tugs to pick-up and deliver baggage and cargo between the terminal and aircraft.Perform ground service functions, such as connecting/removing ground power and ground start units and water service.Perform aircraft pushback, wing walking and related guide man functions.Maintain a secure work environment.Minimum Requirements:High school diploma or GED equivalentAbility to lift and handle heavy baggage and cargo (up to 50 lbs or more)Valid Driver's license, must be maintained throughout employment in this roleStrong communication skills for coordinating with team members and flight crewsFlexibility to work varied shifts, including weekends, holidays, and nightsBasic mechanical aptitude for operating ground support equipmentAbility to pass background checks and comply with airport security regulationsAttention to detail and a commitment to safety protocolsFluently read, write, and speak the English languagePreferred Skills:Previous experience in aviation or ground handling operationsFamiliarity with aircraft types and airport layoutKnowledge of safety regulations and protocols in the airport environmentExperience operating ground support equipment, such as tugs, belt loaders, and forkliftsStrong problem-solving skills and the ability to remain calm under pressureExcellent teamwork and interpersonal skills for effective communication with colleaguesAbility to multitask and prioritize tasks in a fast-paced environmentBasic computer skills for completing paperwork and using scheduling systemsStrong customer service orientation and a positive attitude toward passenger interactionsPhysical Requirements/Working Conditions:Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbsFrequent standing, walking, and moving throughout the airport terminal or warehouseAbility to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggageAbility to work in varying weather conditions, including extreme heat, cold, rain, and snowManual dexterity required for handling documents, operating computers, and using two-way radiosAbility to remain on your feet for extended periods (up to 8 hours or more during shifts)Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety complianceCapacity to work in confined spaces, such as baggage handling areas or aircraft cabinsAbility to work in a noisy environment, such as near aircraft engines and ground support equipmentPerks & Benefits:Access your pay when you need it through DailyPay app!On the spot awards offered through the Awardco Platform including gift cards and more!Multiple options for both full and part-time employees for quality medical care!Travel Discounts, Pet insurance, Discount Shopping & More!Wellness Programs offered to all employees!401k program offered!Opportunity for Internal Mobility and transfers available!WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

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