Job Description
TRC Talent Solutions is Hiring Customer Service Representatives in Alpharetta, Ga
Looking to build a long-term career with a leading financial services organization? TRC Talent Solutions is hiring Customer Service Representatives to join a growing team in Alpharetta, GA. This is an excellent opportunity to develop your customer service career while gaining experience across multiple business areas, including Customer Service, Collections, Recovery Support, and Dealer Services.
Job Details
Location: Alpharetta, GA | Fully On-Site
Pay: $20/Hour for Non-Bilingual | $21.50/hour for Bilingual Candidates Spanish/English
Schedule: MondayFriday | Open availability required between 8:00 AM9:00 PM | Occasional Saturday shifts based on business needs
What Youll Be Doing
Handle a high volume of inbound and outbound customer calls
Assist customers with account inquiries, service requests, and issue resolution
Accurately document customer interactions and update account information
Navigate multiple computer systems while speaking with customers
Utilize dual monitors and various internal applications to manage customer accounts
Meet department performance, quality, and productivity goals
Maintain confidentiality of customer and financial information
Provide professional and positive customer experiences on every interaction
Adapt to changing business needs and support various departments through cross-training opportunities
What Were Looking For
Bachelor's degree required
Previous customer service experience required
Experience in retail, hospitality, restaurant, banking, healthcare, automotive, financial services, call center, or other customer-facing environments
Excellent problem-solving and active listening abilities
Strong computer skills with the ability to quickly learn multiple systems
Ability to multitask while speaking with customers and accurately entering information
Strong attention to detail and data entry accuracy
Ability to thrive in a fast-paced, metrics-driven environment
Flexibility to work rotating schedules based on business needs
Why Youll Like This Opportunity
Long-term contract-to-hire opportunity with strong conversion potential
Career growth through cross-training and internal advancement opportunities
Stable, well-established financial services organization
Professional office environment with a business casual dress code
Build experience across multiple customer service and financial operations teams
If you have strong customer service skills, enjoy helping others, and are looking for a long-term opportunity with room for growth, we encourage you to apply today!
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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